Features
Everything you need
nothing you don't.
CXPLY ships every capability a modern support team needs to convert complaints into resolved tickets — in one cohesive product.
Omnichannel inbox
Pull complaints from email, live chat, WhatsApp, X, Instagram, reviews, and phone — all into one threaded queue.
AI auto-triage
Every incoming message is classified by intent, urgency, sentiment, and product area — then a ticket is opened with full metadata.
Visual workflows
Drag-and-drop builder for routing rules, escalations, approvals, and macros. No code required.
SLA automation
Define response and resolution SLAs per plan, customer, or channel. CXPLY handles reminders and escalations.
AI reply drafts
Context-aware reply suggestions trained on your knowledge base and past resolved tickets.
Smart routing
Skill-based, load-balanced assignment with round-robin fallbacks and out-of-office handling.
Real-time analytics
CSAT, first response time, resolution time, complaint trends, and agent leaderboards.
32 languages
Auto-detect customer language and translate replies in real time without leaving the ticket.
Enterprise-grade
SOC 2 Type II, GDPR, HIPAA-ready. SSO/SAML, audit logs, and granular role permissions.